Clever Store

Technical support

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Didn’t find enough details about the product you would like to buy? Didn’t find the exact product you wanted? Do you want information about the status of your order?

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Terms of delivery

We deliver by courier in 3-7 working days or you can pick up your order directly from our headquarters.

Develop the business regardless of the stage

We help you with FREE consulting, financing sources, equipment and consumables, transport & authorized assembly.

    FAQ

    How to order

    If you wish to purchase any product or service provided through our company it is necessary to provide to fill in the form "Request offer"

    Delivery and payment

    If you need other information than the one displayed in your account, our colleagues from Customer Support are waiting to take your call every day, between 10 am and 4 pm from Monday to Friday. Orders on the site can be placed every day from Monday to Sunday 24/7. Orders can be delivered: Immediate: If all products are in our stock. Delivery can be done by express courier. For orders whose components are assembled or tested, the delivery time will be the one agreed with our Sales Consultant Within the specific time range, displayed, of each product: The products are available in the suppliers' stock. Within the time agreed with you. Orders paid by Payment Order are delivered only after the amount is entered in the bank account. For orders sent by express courier with delivery in the following working days, including Saturday, after the first 3 delivery attempts, the package is picked up from the courier company's headquarters. Delivery by courier Delivery is made through approved courier companies. ATTENTION: In case of deliveries by courier (RAMBURS PAYMENT), he will issue a receipt on the spot for the amount paid. This receipt will be proof of cash payment valid for both individuals and legal entities; it will not issue a receipt later. The only valid receipt is the one issued by the courier. For orders placed on the site or by phone until 4 pm, from Monday to Friday, the courier will pick you up on the same day. If the orders were placed after 2 pm, the courier will pick up the parcels the next day. Modify or cancel the order If you have changed your mind and do not want a product from the order, you want a product other than the one ordered or you do not want any of the ordered products, you can notify us as soon as possible at the phone number displayed on our website. Our Customer Support colleagues will do their best to modify or cancel your order. You can also send us an email at contact@aeyshop.com requesting the cancellation of an order. ATTENTION: The cancellation e-mail must contain your identification data as well as the order number and date. Has the canceled order been paid by Payment Order? It means that you can request the money and it will be returned to your account (also by bank transfer) or you can use it for a future order. Silver Methods 1. Refund (courier payment) 2. Bank transfer - deposit in the account Refunds (courier payment) This payment method allows the payment of the order at the time of delivery. Payment upon receipt of the products involves an additional service performed by the courier company. The refund is the financial fee charged by the courier for performing this service. The receipt of the receipt is made by the courier company. ATTENTION: In case of deliveries by courier (RAMBURS PAYMENT), he will issue a receipt on the spot for the amount paid. This receipt will be proof of cash payment valid for both individuals and legal entities; we will not issue a receipt later. The only valid receipt is the one issued by the courier. Bank transfer - deposit in account Bank transfer When registering the order you can choose to pay by payment order. Payment is made based on the proforma invoice issued after confirming the availability of the products. If you do not have a bank account, you can make a deposit in the account mentioned on the invoice. The proforma invoice is valid for 3 days from the issuance, and the delivery of the products is made after collecting the related amount. In order for the payment to be associated with your order, the proforma invoice number must be mentioned on the payment order. After issuing the invoice, the order can be handed over to the courier. Payment by bank transfer made on behalf of the Legal Entity for which the Fiscal Invoice is issued must be made only from the account of the respective Legal Entity. Deposit in account Payment is made based on the issued proforma invoice. Payment is made by depositing in one of the accounts mentioned on the proforma invoice directly at the headquarters of a commercial bank. In order for the payment to be associated with your order, the proforma invoice number must be mentioned on the payment order. The payment by deposit in the account made in the name of the Legal Entity for which the Fiscal Invoice is issued must be made under the condition of mentioning on the Payment Order the paying legal entity, not of the natural person making the deposit. CANCEL ORDER Modify or cancel the order If you have changed your mind and do not want a product from the order, you want a product other than the one ordered or you do not want any of the ordered products, you can notify us as soon as possible at the phone number: displayed on our website. Our Customer Support colleagues will do their best to modify or cancel your order. You can also send us an e-mail to contact@aeyshop.com requesting the cancellation of an order. ATTENTION: The cancellation e-mail must contain your identification data as well as the order number and date.

    Return policy

    14 DAYS RIGHT OF RETURN If a purchased product does not satisfy you 100%, you can return it free of charge within 14 calendar days from the time of delivery / collection. Details of the right of withdrawal: The Buyer has the right to withdraw from the Contract, respectively to return a Good or to give up a Service, within 14 calendar days, without invoking any reason and without incurring costs other than delivery. The period for returning a Good or giving up a Service expires within 14 days from: • - the day on which the Buyer enters into physical possession of the last Good - if the Buyer orders by a single order multiple products that will be delivered separately • - the day on which the Buyer enters into physical possession of the last Good or the last piece - in case of delivery of a product consisting of several lots or pieces Some products have a specific return policy, we recommend that you read the conditions below. General conditions for the return of products: • The products you return must be in the same condition in which you received them. Make sure that the product is not protected by passwords set by you and that you have deleted any accounts that you have defined, so that the product does not contain any personal data and can be brought to the original software. • The return is made with the initial labels intact, the original warranty certificate (if issued by the manufacturer / distributor) and all documents with which the product was delivered. • The product must be in the same condition in which it was delivered and accompanied by the accessories / gifts with which it was delivered. • If you have bought several products of the same type and want to return them all, make sure that only one has been unsealed. Returns of other products are only accepted if they are sealed. • You can return foils for tablets, mobile phones and eBook readers only if you have not used them. • You can return light bulbs, flashlights, extension cords, sockets, batteries, accumulators and chargers only if they are sealed. • Products that have been subjected to unauthorized interventions, those that show signs of wear or excessive use, scratches, chipping, bumps, mechanical / electrical shocks, products that lack accessories are not accepted. • Returns are not accepted if you have uninstalled the existing operating systems or other delivery programs, if the products have OEM licenses enabled, or if you have uninstalled the existing operating systems or other delivery programs. • Small appliances, if they have been unsealed and tested by the customer, must be brought clean in order for the return to be accepted. • The product must be in the same condition in which it was delivered, unused, without damage • The products marked in the return form must be delivered in full to the courier, exactly as they were checked on the site upon request for return. If there are different products in the return package than those in the completed form, after checking the package by the courier, the pick-up will be refused. Products from the categories Music and movies, Office and stationery, Software licenses, PC games and console games • Software licenses delivered electronically cannot be returned. For physically delivered licenses, the return is accepted only if the products are sealed. • You can return music and movies, office and stationery, PC games and console games only if they have not been unsealed. If the product is returned to the headquarters, the return of the money is made depending on the way in which the payment was made. More information on the Terms and Conditions page. Return request canceled If your return request has been canceled, then one of the following situations may have occurred: • You changed your mind and did not hand over the package to the courier. • The courier called you three times, but he couldn't find you. If you know this did not happen, please send us a message or call us at the number displayed on the site.

    PROCESSING OF PERSONAL DATA

    According to the requirements of the laws in force for the protection of individuals regarding the processing of personal data and the free movement of such data, amended and supplemented, we have the obligation to manage safely and only for the specified purposes, the personal data you provide us. The purpose of data collection is: - informing the Clients / Buyers regarding the situation of their Account including the validation, sending and invoicing of the Orders, solving the cancellations or problems of any nature regarding an Order, the Goods and / or the purchased services, - sending Newsletters and / or periodic alerts, by using e-mail (e-mail, SMS) - market research, sales tracking and monitoring and Customer / Buyer behavior. By filling in the data in the Account and / or Order creation form, the Buyer declares and unconditionally accepts that his personal data be included in our database, registered in the Register of Evidence of Personal Data Processing and gives his express and unequivocal consent that all such personal data be stored, used and processed for the purpose set out above in point 3. By reading the Document you have acknowledged that you are guaranteed the rights provided by law, namely the right to information, the right to access data, the right to intervene, the right to object, the right not to be subject to an individual decision, the right to address justice in case of violation of the rights guaranteed by law for the protection of persons with regard to the processing of personal data and the free movement of such data. Based on a written request, dated, signed and sent to our address, you can exercise, free of charge, for one request per year, to be confirmed that your personal data are or are not processed. Based on a written request, dated, signed and sent to our address, you can exercise your right to intervene on the data, as appropriate: a. rectification, updating, blocking or deletion of data whose processing is not in accordance with the law for the protection of individuals with regard to the processing of personal data and the free movement of such data, in particular incomplete or inaccurate data; b. the transformation into anonymous data of the data whose processing is not in accordance with the law for the protection of persons regarding the processing of personal data and the free circulation of these data; c. the notification to third parties to whom the data have been disclosed, if this notification does not prove impossible or does not involve a disproportionate effort compared to the legitimate interest that could be harmed. We may also provide the Personal data of the Buyer to other companies with which it is in partnership, but only on the basis of a commitment of confidentiality on their part and only for the purposes mentioned in point 3., which guarantees that this data are kept safe and that the provision of this personal information is made in accordance with applicable law, as follows: courier service providers, marketing service providers, payment / banking service providers, telemarketing or other services, provided by companies with which we can develop joint programs for offering our Goods and Services on the market. The Buyer's personal information may also be provided to the General Prosecutor's Office, the Police, the courts and other competent state bodies, based on and within the limits of the legal provisions and as a result of expressly formulated requests.